We are excited to announce the introduction of our brand-new order form designed to make your life easier and your order processing faster and more efficient! We have created a solution that caters to your ordering needs, be it for cloud or on-premises products, extensions, trial licenses or demo access, as well as contract or product cancellations and reactivations.
Important note: This change only impacts partners who place their orders directly with DocuWare.
Why You'll Love the New Order Form
- Priority Processing: Orders placed using the form will be prioritized, ensuring faster handling and fulfilment.
- Faster Processing & Delivery: Get your software to customers quicker and strengthen your service promise.
- Speed Up Your Orders: By providing all the necessary information up front, we can handle your orders more swiftly. No more back-and-forth questions!
- Streamlined Process: The form includes all available options, making the ordering process straightforward and hassle-free.
- Greater Convenience: Your contact details and relevant fields will already be filled in, depending on the products you order, saving you precious time.
Getting Started
The form is available in the My Business portal. During a test phase, we would love to gather your valuable and constructive feedback to refine the form further. Starting January 1, 2026, it will be mandatory to place all orders using the new form.
What You Need to Do
- Check It Out: If you haven’t yet accessed My Business portal, you can effortlessly create your account and sign up for free here.
- Inform Your Team: Please inform your employees who handle orders and these types of requests about this exciting news. If they don't have access to My Business, you can add them easily through your admin access.
Where to Go If You Need Help
- Need help placing an order or adding team members to your My Business account? Find easy step-by-step instructions here or watch the tutorial video.
- Having technical issues? DocuWare Support is here to assist you as always.
- If you have any general questions about orders, just email us at:
- EMEA: orders@docuware.com
- Americas: DWOrders@docuware.com
We are committed to making this transition as smooth and beneficial as possible for all our partners. Your feedback is crucial, so please share any suggestions or insights you have during this testing phase. Together, we can create the best ordering experience possible.
Let’s make ordering fast, efficient, and enjoyable! We’re here to support you every step of the way.
Important note: This change only impacts partners who place their orders directly with DocuWare.