Document management software and workflow automation

Today’s fast-paced digital landscape can seem daunting, but businesses are finding ways to differentiate themselves and meet ever-increasing customer expectations. At DocuWare, we see firsthand that delivering an exceptional omnichannel customer experience is a top priority for many of our customers. But what does this really mean, and what tools help companies achieve it? In this article, we’ll explore the definition, importance and key components of omnichannel customer experience, and share how the right digital tools — including document management software (DMS) — can transform customer engagement at every touchpoint. 

How many moving parts does your company have? As many as a luxury wristwatch?

When influencing so many central business components, exchanging any part for a new one means ensuring that all of the other parts continue working together just as well as a whole.

As far as the luxury wristwatch goes, running “just as well” may be fine, but for organizations implementing office automation solutions, everyday efficiency increases are the aim. Of course, that isn’t always easy.

Your invoices are piling up, data entry takes forever, and approval delays slow everything down. Don’t worry. This is true for most companies out there. But just imagine a parallel universe, one in which you’ve already automated your invoice processing. You’ve minimized errors, saved a lot of time and managed to pay your vendors faster. How did you get there? This other version of you used AI-powered invoice optical character recognition (OCR). It’s a tool that improves invoice processing speed, eliminates routine manual tasks and modernizes your accounts payable workflow in no time.