Depending on the issue or question, there are several options for finding answers. In addition to the quick start above, here’s a look at each support portal.

For general questions on using or configuring DocuWare

In DocuWare‘s Knowledge Center - its core information platform - DocuWare beginners and professionals will find plenty of useful information for their daily work with DocuWare and configuration of the system. For example, new users can get an introduction to the basic functions of digital document management, while advanced users will find ways to optimize their use, such as how to customize the Viewer toolbar. And for administrators, all of the configuration options are explained in depth.

Also found here: news about the latest releases and several technical white papers for a deep product dive.

Questions about using Preconfigured Solutions

In case questions arise in the course of using your Preconfigured Solutions, we have prepared special how-tos. Learn how to make the most of your solution.

• How-to DocuWare for Smart Document Control
• How to DocuWare for Invoice Processing US | UK and other countries 

In case of error messages or problems

In the Knowledge Base of the Support Portal, you‘ll also find solutions or workarounds to known problems in hundreds of articles: from questions about administration and installation to information about individual DocuWare modules and integration of external components.

Help with business-critical incidents and all other questions

In the rare event of a business-critical issue, immediate troubleshooting is crucial. This is where 24/5 support comes in. Help is available 24 hours a day, every weekday, at no additional charge to all DocuWare Cloud and on-premises customers with a valid maintenance and support contract.

• For full details, please visit the 24/5 Support Website.
• Your 24/5 Support questions can be submitted quickly and easily via our Support Portal.
• If you have questions about using DocuWare that doesn't fall into the above categories, our global DocuWare Support Team - made up of approximately 60 specialists - is always happy to help. Contact them on the Support Portal.

General questions on connecting other software products and communicating with other users

Ask the members of the DocuWare Community User Forum for assistance with application questions or technical problems. You‘ll also find the latest news from the Support Team. This forum is moderated by our support specialists.

Specific questions about your own configuration

When it comes to the details of your DocuWare system, it depends on who set up your solution:

• If you are a DocuWare direct customer, please contact our Support Portal specialists directly.
• If your DocuWare solution was configured by one of our Authorized DocuWare Partners, they will be better able to help you the fastest, since they know your specific situation and requirements.

Product Blog

Read the latest tips and news about DocuWare software and get inspired by new applications and use cases.

UserInfo Newsletter

Stay current with our monthly newsletter – exclusively produced for users.