Centralize and connect all your order documents, including quotations, orders, service reports, contracts, and A/R invoices, in complete customer records. Facilitate cross-departmental processing and ensure immediate responses to inquiries – anytime, anywhere.
Operate more efficiently and shorten order processing times from quotation to invoicing. DocuWare ensures all responsible parties receive timely information and tasks, sends reminders for delays, and provides an immediate overview of the current status.
Who entered the order and when? Why was a special discount granted? Who approved it? DocuWare accelerates order processes and ensures complete transparency for all decisions. Every processing step can be precisely traced in real time and even years later, enhancing accountability compliance.
Keep customer records secure and compliant without paper printouts or lost and scattered information. DocuWare integrates seamlessly with your business solutions, archiving order documents in compliance with data protection regulations and automating end-to-end workflows. This eliminates program switching, synchronises data and increases efficiency across systems and departments.
Manage maintenance, repair orders, and warranty claims efficiently with customizable online forms and workflows. Assign tasks, set exception rules, and incorporate approval levels for structured processes. Connect all stakeholders, ensuring visibility into current statuses.
DocuWare provides complete and quick access to information, crucial for order processing. Automatically track actions and manage due dates with ease. Receive notifications to stay on top of deadlines and ensure timely responses. Prevent errors and delays by keeping all team members informed and up-to-date across departments.
DocuWare is a flexible product that meets our
unique workflow between the manufacturing floor and the business office. Our ROI improves every time we add a new process, such as our sales orders and invoicing.
If a part gets recalled, we must find every customer we sold it to and now we can pull up every invoice! We can search by date, invoice number, unit number, even full text. I cannot believe how fast we find stuff in DocuWare.
I was reluctant to let go of paper files, especially legal agreements relating to our customer’s financial obligations. Now, I would never go back to a paper system.
