Enhance customer service with streamlined order processing
Experience seamless sales operations across all departments. Access crucial information for successful customer projects anytime, anywhere.
- Accelerate business transactions with automated workflows
- Improve collaboration and response times
- Protect sensitive customer data
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Order documents: organized and always accessible
Centralize and connect all your order documents, including quotations, orders, service reports, contracts, and A/R invoices, in complete customer records. Facilitate cross-departmental processing and ensure immediate responses to inquiries – anytime, anywhere.
Seamless handoffs and collaboration
Operate more efficiently and shorten order processing times from quotation to invoicing. DocuWare ensures all responsible parties receive timely information and tasks, sends reminders for delays, and provides an immediate overview of the current status.
Complete transparency, even in the case of exceptions
Who entered the order and when? Why was a special discount granted? Who approved it? DocuWare accelerates order processes and ensures complete transparency for all decisions. Every processing step can be precisely traced in real time and even years later, enhancing accountability compliance.
Integrated security for your ERP and CRM system
Keep customer records secure and compliant without paper printouts or lost and scattered information. DocuWare integrates seamlessly with your business solutions, archiving order documents in compliance with data protection regulations and automating end-to-end workflows. This eliminates program switching, synchronises data and increases efficiency across systems and departments.
Manage orders, complaints, and inquiries with ease
Streamline order processing from customer inquiry to payment verification. DocuWare seamlessly connects each step, keeping everyone in sales, production, accounting and customer service up to date and ready to act. This simplifies daily operations, increases overall productivity and strengthens the quality of your customer relationships.
Automatically organize sales order documents
Instantly retrieve customer files
Enhance customer service with automation
Manage maintenance, repair orders, and warranty claims efficiently with customizable online forms and workflows. Assign tasks, set exception rules, and incorporate approval levels for structured processes. Connect all stakeholders, ensuring visibility into current statuses.
s: automated workflows, reminders and mobile access ensure smooth operation without any backlogs. The automatic invoice matching with other data and documents, such as purchase orders and delivery notes, also optimizes cash flow.
Stay informed accross departments
DocuWare provides complete and quick access to information, crucial for order processing. Automatically track actions and manage due dates with ease. Receive notifications to stay on top of deadlines and ensure timely responses. Prevent errors and delays by keeping all team members informed and up-to-date across departments.
Ensure secure archiving and data protection
Streamline order processing with integrations
Our productivity has increased significantly. Alone in Order Processing, the six employees working there were able to recapture 15 hours of work time per week by eliminating the daily paper chase.
Certified and top-rated
