Your success is our goal: Our experts are here to make sure that you get the most out of your DocuWare solution.
The right place to find answers
Regardless of whether you use DocuWare as a cloud or on-premises solution, if something doesn't work as expected, help is just a mouse click away. Organised by various topics, you'll find several options for quickly answering your questions – and always keep things running smoothly and ultra-efficiently.
General questions on using or configuring DocuWare
DocuWare Direct Customers: Support Portal Customers of Authorised DocuWare Partners: Contact your sales partner
Support options summary
Depending on the issue or question, there are several options for finding answers. In addition to the quick start above, here’s a look at each support portal.
For general questions on using or configuring DocuWare
In DocuWare‘s Knowledge Center - its core information platform - DocuWare beginners and professionals will find plenty of useful information for their daily work with DocuWare and configuration of the system. For example, new users can get an introduction to the basic functions of digital document management, while advanced users will find ways to optimise their use, such as how to customise the Viewer toolbar. And for administrators, all of the configuration options are explained in depth.
Also found here: news about the latest releases and several technical white papers for a deep product dive.
Questions about using Preconfigured Solutions
In case questions arise in the course of using your Preconfigured Solutions, we have prepared special how-tos. Learn how to make the most of your solution.
In the Knowledge Base of the Support Portal, you‘ll also find solutions or workarounds to known problems in hundreds of articles: from questions about administration and installation to information about individual DocuWare modules and integration of external components.
Help with business-critical incidents and all other questions
In the rare event of a business-critical issue, immediate troubleshooting is crucial. This is where 24/5 support comes in. Help is available 24 hours a day, every weekday, at no additional charge to all DocuWare Cloud and on-premises customers with a valid maintenance and support contract.
If you have questions about using DocuWare that doesn't fall into the above categories, our global DocuWare Support Team - made up of approximately 60 specialists - is always happy to help. Contact them on the Support Portal.
General questions on connecting other software products and communicating with other users
Ask the members of the DocuWare Community User Forum for assistance with application questions or technical problems. You‘ll also find the latest news from the Support Team. This forum is moderated by our support specialists.
Specific questions about your own configuration
When it comes to the details of your DocuWare system, it depends on who set up your solution:
If you are a DocuWare direct customer, please contact our Support Portal specialists directly.
If your DocuWare solution was configured by one of our Authorised DocuWare Partners, they will be better able to help you the fastest, since they know your specific situation and requirements.
Other helpful resources
Tutorial videos for our Preconfigured Solutions
Learn all the essentials on our preconfigured invoice processing solution in our tutorial on Invoice Processing.
Webinars for DocuWare Users
On a regular basis, DocuWare beginners and professionals get free tips and use cases for specific application scenarios on our YouTube Channel.
Webinars Overview
An overview of all current webinars on a wide variety of topics related to digitization and automation with DocuWare can always be found on our website.
Test new DocuWare products and feature ideas for the future. Influence product development with your feedback. As a participant in the program, you'll gain access to new concepts and products for testing well before they are released.
Missing a feature in DocuWare or think it could be easier? Submit your ideas and vote on suggestions from other users. Our product team always keeps your input in mind as they develop new features and versions of DocuWare.
Workshop
Specification sheet
Configuring DocuWare for additional business processes
Would you like to expand your existing document management system or get even more out of DocuWare?
Take advantage of the of the in-depth knowledge of our professional services specialists to help you implement your very specific requirements.
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