DocuWare is constantly working to improve quality, especially in the area of training. For the second time, DocuWare has been successfully certified by Qualiopi. This certification, which is mandatory for training providers in France, officially confirms the quality of our training and our improvement process in relation to our commitments and values.

Our trainers

DocuWare's trainers are selected for their diverse skills and the team has a wide range of professional backgrounds and experience (educators, programmers, consultants, sales or support engineers, etc.).

They all have extensive practical experience and up-to-date expertise in their fields. Our pedagogical team does its utmost to respond precisely to your problems and to constantly improve its methods and pedagogical content.

Satisfaction

After each course, we ask participants to complete a feedback questionnaire. This not only provides us with the well-known Customer Satisfaction Score (CSAT), but also gives us insight into satisfaction with more specific aspects of the training (course content, course design, instructors, strengths and weaknesses, etc.).

In this way, you help us to continuously improve our training concept.

In addition, an annual review is carried out in which all feedback question ratings and comments, especially the comments on weaknesses, are analysed in detail and measures are taken to improve the individual areas.

This provides us with an ideal medium for analysing feedback, especially the recommendation rate (CSAT).