The updated Incident Status Indicator (ISI) for DocuWare Cloud, which will go live in December 2025, will help DocuWare improve communication during system disruptions. In the future, you’ll enjoy access to more precise information — including ongoing updates and a causal analysis when required.
In addition to providing better-quality information, the new Cloud status page will also improve stability; it is decoupled from the Cloud system and will generally remain available even in the case of major issues such as an Azure outage. Rather than general, standardized notifications, users will receive individual updates that reflect the actual developments during the service disruption. We will ensure maximum transparency with ongoing updates during an incident and causal analysis after its resolution. Moreover, anyone who submits a support ticket in the future will be able to see right in the support portal if there is already a related known incident. This will save time and simplify communication.
The most important benefits at-a-glance
- Ongoing updates & causal analyses: Updates can also be posted after the incident has been resolved, e.g. to provide a root cause analysis (RCA).
- No more flooded inboxes: Based on extensive feedback, we will no longer send email notifications about service disruptions. This change will make communication more streamlined and efficient. The new status page will provide updated, clearly organized information about the incident in a central location.
- Link in the support portal: Going forward, known disruptions will be displayed directly in the support portal.
- Technical decoupling: The new Cloud status page is separate from the working Cloud system, which provides increased stability during major Azure service disruptions.
The new Cloud status page will be available starting December 2, 2025, and can be accessed as usual via the bell icon in the DocuWare Web Client. At the same time, email notifications will be discontinued. From this date onward, information about system disruptions will be provided centrally on the status page and in the Support Portal.