For all DocuWare Cloud customers, we will release a new version of the DocuWare Export Desktop App, scheduled for July 15, 2026. The Export Desktop App will introduce a breaking change to its authentication process which requires a user login after the update. Please read this article carefully so you can share the information with your clients ahead of time.
What’s changing?
The Export Desktop App will now use a modernized authentication flow. After upgrading to the version that will be rolled out on July 15, 2026, every user must open the Export Desktop App once and log in with their credentials. Once completed, all scheduled and manual exports will continue to run without any further user interaction. Without this login, scheduled export jobs will not run.
What happens in the background?
For each user and device, the system automatically creates a dedicated connection which can be managed under Profile & Settings > Security > Applications. Please note: If the Export Desktop App is not used for more than 45 days, the connection will be revoked and the user will need to authenticate again.
No additional configuration is required. If it becomes necessary to run exports via a different user account, simply create a new DocuWare Desktop connection and launch the Export Desktop App to provide updated credentials.
Why this change is good news
The new authentication flow is more reliable and more secure — here’s what it means in practice:
- More stable scheduled jobs: Password changes, username updates, or system maintenance no longer break the authentication chain and stop scheduled exports.
- No more forced re-logins: The old flow required periodic re-authentication due to token expiry. The new approach uses long-lived, machine-bound credentials that keep background jobs running unattended.
- Better security: Each user and machine gets its own isolated, encrypted credential — if one connection is compromised or unused, it can be revoked without affecting anyone else.
Customer communication
In parallel to the release of the new version of the Export Desktop App, we will inform the users about the required login via a message in the Notification Center within the DocuWare client.
If you are aware of any scheduled Export jobs that your customers have in place, please contact them to remind them about the required login.
