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Keep track of document import status

By using DocuWare‘s import feature, documents automatically go into your file cabinet or document tray, in no time. As a rule, you don't notice a thing. But just in case a job is interrupted or gets stuck in some way, it’s easy to check the status: in the history.

 

To view the status of your import requests in the Desktop Apps, click on the icon on the far right.

To view the status of your import requests in the Desktop Apps, click on the icon on the far right.

A history opens and you can see items like date, start time, name, source application, whether it’s an import or scan, and the status of each job. Using the drop-down menus in the column headers of the history, you can filter for time, source and status information for each.

Using the drop-down menus in the column headers of the history, you can filter for time, source and status information for each.

By clicking on a job, you can view its details. You can also see how many documents your document has been split into. If you click on the linked specifications of the split documents (here: "2 documents"), another view opens to view the newly created documents and their status.

By clicking on a job, you can view its details.

In the history, a maximum of 1,000 orders from the last seven days are displayed. If you open the history before a current job is completed, simply click Refresh for the latest status. With Clear history you remove all displayed orders. You can also see if a job cannot be completed successfully when a Warning is shown, which is only displayed in such cases.

DocuWare automatically repeats failed jobs

If an import job fails, DocuWare Desktop Apps will repeat it automatically. If a document is still not able to be filed for an extended period of time, open the Import tab to manually initiate the job again by clicking Retry. This way you ensure that all documents are stored correctly. With the button Repeat jobs, you can do this for multiple documents.

It very rarely happens that a document cannot be imported into DocuWare due to an error. Only in such a case will the Export button be displayed. This gives you the option to first export the file and then use another means to import it into the DocuWare system – as an alternative to manually repeating an import job.

In the case of a split document, you can also export all the documents created by the split. The documents are exported as compressed ZIP files that contain additional information for error analysis.  You can also access files that cannot be imported via the history.

Also get to know the handy DocuWare Desktop Apps menu.

 

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