Today is National Get to Know Your Customers Day! In honor of this day, we put together a recap of the third annual DocuWare-sponsored Customer Appreciation Week that took place June 1-5, 2020. We believe this special week is a meaningful way to recognize the commitment and success of the DocuWare user community.
We celebrated five customers from across the US on the DocuWare website, blog, and social media. Due to the pandemic, we could not hold office celebrations as usual - instead, customers are receiving DocuWare swag to enjoy. Below, experience how each customer is excelling with DocuWare and how they were able to keep work moving forward during their new remote working environment. Check back here on our blog for future information on how to be chosen for Customer Appreciation Week 2021.
1. Community Action Agency of St. Louis County Reduces Administrative Burden and Provides Quicker Customer Service
Community Action Agency of St. Louis County (CAASTLC), located in St. Louis, Missouri, assists low-income community members through assessment and referral services, a community supported agriculture program, and employment development and energy services. They are able to serve 44,000 customers each year with digital document storage and automation of their document-heavy processes. Employees are equipped to work at home and keep application processes moving quickly– all while supporting the organization’s mission of stabilizing families to move them out of poverty.
2. Automated Invoice Processing Enables Shelter Products to Capture More Early Payment Discounts and Improve Cash Flow
Shelter Products is a building materials distributor headquartered in Milwaukie, Oregon. With sales offices in six states, they distribute lumber, plywood and other building materials to clients across the US. They streamlined and digitized their processing of 2,400 invoices per month. Stress-free access to documents and automated workflows allowed the team to seamlessly transition to working remotely, supporting their biggest sales month ever in April 2020.
3. Daviess County Public Schools Uses Electronic Forms to Improve Communication with Parents and Students and Store Transcripts Digitally
Daviess County Public Schools (DCPS) in Owensboro, Kentucky serves approximately 11,700 students in grades pre-K through 12 in 18 schools. They streamlined parent and student communication with electronic forms, automated the enforcement of state-mandated retention schedules and digitized transcripts along with other documentation. When teachers had to shift to online learning, they were able to sign out equipment easily and safely on a digital form - minimizing interaction with other staff.
Chicagoland Fat Loss Camps provide nutritional counseling and exercise programs to clients in the Chicago metropolitan area. In the past, each Fat Loss Camps location used approximately 25,000 pieces of paper per year to track of weigh-in numbers, supplement orders and referral bonuses. Now, clients can quickly enroll on their mobile devices via easy-to-navigate electronic forms where orders and referrals are tracked digitally in DocuWare. Instead of searching through 10,000 pieces of paper, staff can press a button and quickly get the information on clients as needed.
5. DocuWare Cloud Enables Federation of Organizations’ Staff to Boost Productivity and Enhance Focus on its Core Mission
Federation of Organizations is a multi-service, community-based social wellness agency and a major provider of health and wellness, senior and children’s, housing and support services in New York City and Long Island. They migrated from DocuWare on-premises to DocuWare Cloud with ease and no loss in productivity, even as staff moved to working remotely. For the primary users in the Accounting, HR, and IT departments workflows run as efficiently at home as they did when they were all in the office.