DocuWare’s unwavering commitment to exceptional customer service has once again achieved global recognition. For the second consecutive year, our support teams in the Americas and Asia Pacific (APAC) have earned prestigious Stevie® Awards.
Contents:
- Honors for business excellence
- Global teamwork, real impact
- Customer satisfaction at our core
- Setting new milestones together
Honors for business excellence
The Stevie® Awards rank among the world’s most respected business accolades, drawing over 12,000 nominations each year. This year, DocuWare achieved outstanding recognition in three categories:
- Americas: Our team earned both “Customer Service Department of the Year – Computer Software” and “Support Team of the Year” at the American Business Awards®, selected from more than 3,600 nominees.
- APAC: We were honored with Bronze for “Most Innovative Customer Service Department/Team of the Year”—our first win in this region—chosen from over 1,000 entries.
The delegates of our award-winning Americas & APAC support team: Lester Jeffers, Maria Holden, and Jared Serino (from left to right)
“These awards are a true honor for our team,” says Maria Holden, Senior Director of Software Support for the Americas and APAC. “Being recognized in multiple regions demonstrates how our commitment to quality and collaboration is making a real impact worldwide.”
Building on this momentum, we are excited to announce that our EMEA team is now competing in the German Stevie® Awards as we strive for even greater milestones in service excellence.
Global teamwork, real impact
Operating 24x5, DocuWare’s support teams collaborate seamlessly across continents to provide customers with fast, knowledgeable assistance. By combining expertise from America, EMEA, and APAC, we’re able to resolve issues efficiently and deliver progress, no matter where our customers are located.
Customer satisfaction at our core
Customer satisfaction remains our highest priority. Our CSAT scores consistently surpass 90%, well above the industry average, and our latest internal Gallup survey rated us 4.91 out of 5.
In particular, Stevie® judges praised our rapid issue resolution, multilingual support, and unwavering commitment to quality service.
Members of our US and APAC support team, based in Beacon, NY, USA
Setting new milestones together
Each recognition inspires us to set higher standards for service excellence. As Maria Holden puts it: “These accomplishments show what’s possible when we prioritize customers and support one another—every win is shared.”
We are dedicated to ongoing investment in technology, best practices, and top talent to help even more customers succeed. Our focus remains on delivering outstanding service, nurturing strong partnerships, and empowering our teams around the globe.
Curious about our previous wins or want to learn more about the philosophy behind our support teams?
Explore these stories:
DocuWare Support Teams Win Stevie® Awards
DocuWare Support—going the extra mile every day
