As of June 1, DocuWare customers worldwide will be able to enjoy round-the-clock support.
DocuWare's global support team of around 60 specialists will be on hand to help whenever your document management system isn't working as usual. What's new about this service: for business-critical cases, support is available 24 hours a day on weekdays and not limited to business hours as usual. Only weekends, public holidays and office closings are excluded from the service. The new 24x5 support is available for all DocuWare Cloud customers as well as for all On Premises customers with a valid maintenance and support contract at no additional fee.
Here’s how it works
If you need technical support as a DocuWare customer, you can submit a 24x5 support request at any time via the Support Portal. Simply describe the problem in detail and select a level of urgency.
To ensure that DocuWare‘s support specialists can take over the request and process it as needed, the request must be entered in English via the DocuWare Support Portal. Requests received by phone or email cannot be processed as 24/5 support requests.
Full details of the new service offering can be found on our website.
Always the right solution: DocuWare‘s Support Portal
For customers who have not yet made use of DocuWare Support, please take a moment to check out our Support Portal.
You’ll find a handy How-to-Video that shows you how to report a support request. If you have questions about installing, using or configuring DocuWare, there are over 1,000 Knowledge Base articles that can often help you find a solution yourself. It’s also a great way to access our Community Forums for corresponding with other members of the DocuWare Community in regards to application questions or issues. The forums are moderated by our support specialists.