DocuWare is always there for you: If you ever need support, you will find the right contact to get the answers you need.
Table of Contents:
General questions about the use and configuration of DocuWare
Questions about using pre-configured solutions
Quick help for business-critical occasions
Error messages and problems
General questions about configuration or connection to other software products
Questions about your specific DocuWare system
Any other questions?
Other Helpful Resources
Whether you're working with DocuWare Cloud or an on-premise solution, help is just a click away. DocuWare offers you tailor-made points of contact depending on your concerns, so that you can immediately get the best possible support and quickly get back to full productivity.
General questions about the use and configuration of DocuWare
In the Knowledge Center you will find a lot of useful information for your daily work with DocuWare and the configuration of the system. New users are introduced to the basic functions of DocuWare. Advanced users will find everything they need to know to maximize. And administrators will get the full bandwidth of configuration options. In addition, you’ll find information on new features of the latest releases as well as numerous technical white papers here.
Questions about using pre-configured solutions
Take advantage of these special how-tos that explain exactly how to best use your solution.
- How-to DocuWare for Smart Document Organization
- How-to DocuWare for Invoice Processing US | UK and other countries
Quick help for business-critical occasions
24x5 support is available for immediate troubleshooting. DocuWare Cloud and On-Premise customers with a valid maintenance and support contract can use it 24 hours a day on weekdays at no additional charge.
- Details can be found on the 24/5 support website.
- You can submit your 24x5 support request quickly and easily via our support portal.
Error messages and problems
In the Knowledge Base of the Support Portal, you will find a variety of articles with tailor-made solutions or workarounds for known problems. Everything from questions about administration and installation to info on individual DocuWare modules and the integration of external components.
General questions about configuration or connection to other software products
Take advantage of the hive mind and tremendous knowledge of fellow users! In the User Forum DocuWare Community you will find support for application questions or technical problems − as well as news from the support team.
Questions about your specific DocuWare system
When it comes to the details of your DocuWare system, it depends on who set up your solution.
- If you are a DocuWare direct customer, please contact our specialists from the Support Portal directly.
- If your solution has been configured through one of our Authorized DocuWare Partners, they will be able to help you the the most quickly and best because they know your specific situation and requirements best.
Any other questions?
If you have any other questions about the use of DocuWare, our global DocuWare Support team with its approximately 60 specialists will be happy to help you. Just head to the Support Portal.
Other Helpful Resources
- Tutorial videos on our pre-configured invoice processing solution.
- On our YouTube channel, beginners and professionals alike can get free practical tips and use cases for specific application scenarios.
- You can find an overview of all current webinars on a wide variety of topics related to digitization and automation with DocuWare on our website.
- The DocuWare Product Blog regularly provides up-to-date tips and news about DocuWare. Feel free to be inspired by new application scenarios!
- With the monthly UserInfo newsletter for DocuWare users, you will always be up to date.
In Summary:
Whenever you have a question, these contacts and resources are always ready for you – to help you work as productively and easily with DocuWare as possible and make all your workflows flow. Take advantage of this comprehensive support and use the knowledge and experience of our experts to get the most out of your DocuWare solution.