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DocuWare Customer Appreciation Week 2019: A Celebration of Excellence

CAW recap

Today is National Get to Know Your Customers Day! In honor of this day, we put together a recap of the second annual DocuWare-sponsored Customer Appreciation Week that took place June 3-7, 2019.

During the week, we celebrated five chosen customers from across the US on the DocuWare website, blog, and social media. Representatives from both DocuWare and Authorized DocuWare Partners personally visited each customers’ offices to deliver special recognition plaques and catered lunches. Below, experience how each customer is excelling with DocuWare and see their celebration photos. Check back here on the blog for future information on how to be chosen for Customer Appreciation Week 2020.

DocuWare Customer USA Map


1. J Ely Business Services Provides 5-Star AP Services to Restaurant Client Base with DocuWare Cloud 

J Ely Business Services, based in Destin, Florida, provides complete accounting services for over 60 restaurants, bars and other businesses located in Florida and about 12 other states. With DocuWare in place, J Ely now has over 60 businesses entering their invoices right into DocuWare from their locations and the invoices are automatically indexed, using DocuWare’s Intelligent Indexing, and storage. Due to how much time J Ely has saved with DocuWare, they are now able to bring on new clients, adding 2 to 3 users every couple of months.


2. DocuWare’s AP Digital Workflows Enable Districtwide Data Transparency and Protect Environment for Bend Park & Recreation District

Bend Park & Recreation District (BPRD) oversees 82 parks/open spaces and 70 miles of trail in Bend, Oregon. They offer over 1,000 recreation programs for all ages and abilities throughout the area. By fully utilizing DocuWare’s digital workflows and centralized digital database, BPRD increased data transparency districtwide, saved a substantial amount of work time, and reduced costs. DocuWare is also a major player in the park district’s paperless initiative to ease the waste burden on the environment and planet; they are well on their way to becoming a sustainability leader in the community.

3. DocuWare Cloud Enables Town Clerk Office of Windham, NH to Save Time on Document Processing and Champion Digital Record Storage

The Town Clerk office of the Town of Windham, New Hampshire handles vital paperwork processes and stores important documents to support their 16,000 person population. They also store and maintain all records of all the Departments in Town. With DocuWare in place, the staff has saved a lot of time with their record storage and searching. The staff currently stores approximately 20,000 documents in DocuWare; they love the ease of the system and finding records instantaneously, giving them more time to work on other high value tasks.

4. News-Press & Gazette Corporation Give DocuWare High Ratings for Streamlining and Automating Contracts Management

The News-Press & Gazette (NPG) Corporation is a media company headquartered in St. Joseph, Missouri with holdings in TV broadcast, radio broadcast, and newspapers. Now with DocuWare, NPG is staying on top of contract terms and renewals with ease, giving them peace of mind. All contracts are easily indexed and stored in DocuWare and the solution keeps track of renewal dates automatically. NPG currently stores 300 contracts and counting in DocuWare.

5. DocuWare Fuels Efficient Invoice Processing and Client Growth for Alternatives in Engineering

Alternatives in Engineering (AIE), based in Defiance, Missouri, has been in the fire protection design, inspection, and repair business since 1983. They currently handle over 23,000 support calls annually from several major retail, wholesale, and industrial complexes. DocuWare has allowed AIE to simplify their previously intense invoice processing and expand the scope of their business while maintaining a smaller staff of highly skilled employees. The biggest benefits that resonate with the staff are the amount of time they save, the reality that documents don’t get lost, and no one is buried in paper anymore.