New ROI research: for SMBs, content management returns $8.55 per dollar spent
Not all enterprise content management software is equal.
Some providers focus on the enterprise market: thousands of users with complex installations that take many months to deploy because of the necessary professional services. Other providers specialize in the small- to mid-size market with as few as two or three users.
Also, not every ECM system is available as cloud software. If cloud software is important to your IT ecosystem, take care when researching providers.
Features and capabilities are important. Most enterprise content management providers provide a similar stack of core features with varying strengths and weaknesses. For example, some providers use next-generation machine learning in their capture and OCR technology, where others specialize in sophisticated workflow modelling.
While analyst reports are important points of research, they are written only by a few industry experts based on established ranking criteria and updated only once per year.
Equally important are reviews from actual users of the software. This provides a real-world set of pros and cons that should be taken seriously in identifying the best enterprise content management software. Here are four key sources of user reviews.
There are numerous firms that consistently report on enterprise content management. The three most recognizable are below. Please note that with Gartner’s renaming of the ECM sector to “content services” in 2016, many firms have replaced “enterprise content management” with “content services”. But the technology is largely the same.
Gartner produces the annual Gartner Magic Quadrant for Content Services Platforms. This is complemented by their annual Critical Capabilities for Content Services Platforms report.
Forrester produces regular updates to their The Forrester Wave™: ECM Content Platforms report and features many of the same vendors as Gartner.
IDC publishes the annual Worldwide Enterprise Content Management and Content Sharing and Collaboration Software Forecast.
Nucleus Research, a specialist in ROI research, publishes the annual Content Management Value Matrix that follows the grid approach of Gartner.