In a small business, the Human Resources (HR) function can be held by a small team or by one person who also has other responsibilities. For example, an HR manager in a small business may also handle training, processing expenses, payroll and other administrative tasks. That’s why automating HR processes is just as crucial in the small business environment as it is in a large enterprise. The productivity gains that automation brings have a greater impact, because HR has fewer resources and smaller budgets.
In 2019 research note, Content Management Returns $8.55 Per Dollar Spent to SMBs, Nucleus Research Analyst Daniel Elman identified embracing automation as a frequently cited best practice of the small and mid-sized businesses he studied. “There are massive potential time and cost savings for organizations who effectively automate repeatable processes. … Automated business processes can reduce human error and free up human agents for more value-add work.”
HR automation enables HR departments to digitize and centralize the HR records of every employee, including their resume and credentials, onboarding forms, tax documents and performance reviews. This gives HR professionals more time to focus on what matters most – hiring talented people, effective onboarding, and measuring and improving employee satisfaction.
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Automation eliminates frustration at Young Automotive by centralizing hiring and onboarding
Young Automotive Group is comprised of 15 automotive dealerships located throughout northern Utah and southern Idaho. They sell a variety of top car brands including Subaru, Jeep, Buick, Ford, Honda, and more.
The company needed a document management system to manage their HR onboarding and hiring workflow, which was a complex paper process. Employees had to travel long distances to complete onboarding tasks at the corporate office. Frustrations for both the employee and the business were common, and access to documents was limited. The company was interested in a scalable system that could be tailored to their specific needs while being flexible enough to handle growth and new business needs. One of Young Automotive’s other requirements was that the digital system could be integrated with their existing resume center – a hosted web application that enables managers to select interview candidates.
When Young Automotive Group implemented DocuWare Cloud, all electronic forms for job candidates and new employees were uploaded into their resume center software. Then managers could, upon deciding to hire an applicant, send the form to the applicant automatically. Each form is used to trigger an automated workflow process within DocuWare with the final step being to send a notification, with instructions, with the next form in the process. Additionally, there is now reliable communication between HR and the employee; the local managers have valuable insight into their employees’ records by having remote access to them digitally via DocuWare Cloud.
DocuWare increased the productivity of the HR and payroll departments by allowing them to control the flow of documents and information from one centralized digital location. Using DocuWare Forms and Workflow, they have a full process to capture all employee information during onboarding, create the desired documents for processing, and deliver to all of the remote employees the key tasks required to make this an efficient and predictable process.
As Young Automotive’s experience shows, office automation has many benefits for a small human resources department. In a small business, digital transformation frees HR staff to reduce time spent on routine administrative tasks and refocus on becoming a strategic partner in their company’s success by recruiting highly skilled job candidates, improving employee engagement and taking the lead in promoting career development plans.
Find out how to increase productivity, save time, and better manage the entire employee lifecycle.
Joan Honig is Marketing Content Manager at DocuWare.