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DocuWare’s Acquisition by Ricoh  Better Equips Us Both to Digitally Transform the Global Workplace

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When Ricoh announced on July 2, 2019, that they had signed a definitive agreement to acquire DocuWare, we were delighted at the decision. The questions from our team about how we will operate moving forward are also relevant to our Partner and customer communities, so here’s a recap of the lead up to the acquisition and what it means.

A long, comprehensive process resulted in a very successful outcome

Akquisition croppedRicoh emerged as the best acquiring partner for several reasons: they understand and are committed to our growth strategy; embrace our cloud-first products as both a Partner and a customer; and respect our talented DocuWare team and our company culture. In short – they like the way we do business.

Because of that, DocuWare will operate as an independent subsidiary. So, our staff, brand, product, website, technical support system are here to stay, and DocuWare as you know it remains at the service of our Partners and customers.

We are extremely optimistic and excited about DocuWare’s new chapter with Ricoh! The reach, reputation and expertise they have achieved on the global arena will have a huge positive impact on our own growth plans.

Our valued Partners remain as supported as ever and those relationships remain with DocuWare.
We are genuinely excited to reinforce current Partner relationships and we will keep expanding and adding new DocuWare partners to this dynamic community. For their part, Ricoh is fully committed to the growth of our channel network.

Ricoh agrees with our mission to maintain the highest level of success for all our Partners, so Partner levels remain in place

iStock-840519184 (1)Platinum, Gold, Silver and Base partners enjoy the same margins, certifications and benefits as they do today:
  • No contract changes
  • Partners receive equal access to all products
  • DocuWare subsidiaries operate as usual – the service and support they offer now will continue
There’s never been a better time to join DocuWare’s partner program, so get started here.

Ricoh’s acquisition of our company is a significant and strategic investment and takes place at an exciting time in the world of digital transformation

We work hard and smart to stay ahead of trends and deliver real-world solutions to organizations before they even realize they need them. For example, in response to the trend towards system modularity and flexibility – our solutions have long broken free of cumbersome IT systems and require little to no IT expertise for installation and maintenance.iStock-495695706 (1)

We understand that a mobile and distributed workforce requires seamless information exchanges and zero disruption in productivity. Our mobile apps deliver information plus anywhere/any time/any device workflow initiation and participation.

And finally, information security has never been more important, so we ensure that our security focuses on both the back end (system architecture and cloud backbone) and front end (user control and permissions).

With our combined strengths and experience, DocuWare and Ricoh can stay ahead of trends and meet the needs of the modern digital workplace.

This search for cloud-based software for workflow automation, electronic document management and business process automation is not new

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What is new is that more and more small to medium-sized businesses are now in the running for modern cloud solutions like ours, that were built to fit their specific needs. Our solutions do not require heavy IT expertise for installation/maintenance which makes it easier for organizations. They can make an investment that is within their budget, does not strain their resources and quickly begin to benefit from the business productivity that digitization brings. We look forward to continuing our work to fill the gap in this market, providing products and solutions that work for any size organization – big, small and anything in between!

Ricoh too has championed their vision of “Empowering Digital Workplaces.” Through innovative hardware and software solutions, Ricoh has changed the way many enterprises of various sizes operate in a digital workspace.

“Ricoh’s expertise in this digital transformation combined with DocuWare’s leadership in the cloud, powerful preconfigured solutions and brand appeal to the SMB market ensure that together we are poised to realize our goals to positively impact all modern business no matter how big or how small,” state DocuWare Group presidents Dr. Michael Berger & Max Ertl.

For more information on the acquisition, please click here to read the press release.