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Nucleus Research Shows How DocuWare Helps SMBs

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Experience may be the best teacher, but why not get a head start by teaming up with experts who’ve worked on numerous projects just like yours? This approach is especially helpful when implementing document management (DM). Whether you’re upgrading from a system that no longer meets your needs or embarking on your first experience with DM, the right software vendor will show you the ropes and help you avoid costly mistakes.

A vendor, like DocuWare, can guide you through the entire process of going paperless from defining the project scope, designing workflows, and configuring the system, to employee communication, testing and training. Then their support staff will be available to take the burden of ongoing tech support off of your IT team’s shoulders, allowing them to devote their time to high-value tasks.

White string in straight and wiggly linesA recently published Research Note, DocuWare Reduces IT Complexity issued by Nucleus Research uncovers one of the most significant factors driving platform adoption; DocuWare specialists work in close collaboration with in-house IT staff to minimize any strain on internal resources. This enables small to medium-sized businesses to take advantage of enterprise-grade functionality that is usually out of reach due to cost and the demands it would place on IT staff.


Yellow cloud on blue backgroundChoosing DocuWare resolves a dilemma that many small and medium-sized businesses (SMBs) face: to stay competitive, they must digitize their business processes without straining their IT resources. In a recent Technology leaders’ agenda, Six new digital technology actions professionals can take today, EY (formerly Erst & Young), a global leader in assurance, tax strategy, transaction and consulting services, explains it this way, “IT budgets are under considerable pressure: there is so much potential for new technology to explore, particularly in cloud applications, but limited or even shrinking funds to pay for it.” That’s why working with a vendor in a true partnership is so crucial.

DocuWare offers outstanding flexibility and scalability and can be deployed in the cloud, on-premises or in a hybrid environment. If your company takes the cloud route, preconfigured cloud solutions for invoice processing, employee management, smart document control and e-signature can be up and running in a few days.

Great software support is a foundation for increased productivity

Nucleus also found that the company’s ongoing investment in support services is another major differentiator that influences customers to choose DocuWare over other document management systems.

FAQ yellow letters white backgroundOnce the system is operating in full swing, DocuWare’s Support team offers advice on every aspect of the solution and in many cases assists customers with their first attempt at performing a task (usually this is an administrative task). Our policy is to “show and teach” to enable users to expand their product knowledge and build their technical skillset.

Customers also benefit from the input of other DocuWare users from around the globe via community forums monitored by DocuWare Support staff worldwide. As well as a Knowledge Center and a fully searchable Knowledge Base that contains FAQs and hundreds of articles that range from questions about administration and installation to information about individual DocuWare modules and integration of external components. Users can research issues by product category, post feedback, and subscribe to get the latest FAQs delivered via email.

Find out more about how DocuWare can help your company acquire the capabilities of an enterprise solution at a scalable cost and with a provider who helps and supports your IT department: Download DocuWare Reduces IT Complexity today.

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