As VP of Client Experience Management, my job is to develop a strategy based on the research, customer data and feedback my teams analyze and report on. I also share information that is relevant to a particular department, like product development or professional services. I have a master’s degree in mathematics. So, I started out my career working with data and making decisions based on the numbers. In my first job after university, I was a software engineer at IBM. I then made the change from software development to worldwide customer support.
Why every customer interaction counts
Getting new customers up-to-speed
- Creating a cross-departmental task force to improve communication around software configuration. We streamlined the process and restructured it to make sure plans and expectations are aligned.
- Establishing one central contact point for each customer during the onboarding phase.
- Conducting a special kick-off call.
Championing STEM education for girls
How our customers can get involved
Product Tester Program
Join the Program