From Document Archiving to Automated E-Invoicing
This setup reached its limits when Germany’s mandatory e-invoicing requirements were introduced. Although the company’s ERP system could generate electronic invoices, the existing delivery solution was no longer able to process them automatically. At that point, the company’s DocuWare partner proposed a different approach: handling invoice delivery directly through DocuWare. It quickly became clear that the existing workflows within the platform could be expanded and adapted to support the entire electronic invoicing process.
Fully Automated Electronic Invoice Delivery
To achieve this, the waste management system CONWIN was connected directly to DocuWare using the partner’s standardized standardised connector. ZUGFeRD-compliant invoices generated by the ERP system are automatically recogniszed, processed, and stored with complete indexing. Every 90 minutes, a workflow checks whether new electronic invoices are ready for delivery. When they are, DocuWare automatically retrieves the corresponding weight tickets, transport documents, and material declarations, then sends the complete document package to customers through the company’s email server. At the same time, the documents are made available through the customer portal for digital access.
Customer Service That Stands Out
Today, around 250 employees across sales operations, dispatching, weighing stations, and billing departments work with DocuWare, processing more than one million documents each year. Supporting documents no longer need to be searched for or manually assembled. Everything associated with a transaction is readily available and automatically delivered to the customer. For the Buhck Group, one of the greatest benefits was the speed of implementation. With 40 companies, 21 locations, and a variety of operational workflows, rapid deployment was critical to success. The flexibility of the existing DocuWare environment made it possible to meet regulatory requirements quickly and efficiently, without introducing another software solution.
The benefits extend well beyond compliance. The solution provides the foundation for highly personaliszed document delivery in the future, including the automated pre-delivery of weight tickets and other transaction documents. As a result, the company is continuously enhancing the customer experience while maintaining operational efficiency.
