Customer Spotlight: The Shortest Route to an Automated Accounting Process

Salmon Companies Shipping Trucks

When you only have one customer, you’d better understand their needs and policies well. Salmon Companies’ sole client is the United States Postal Service (USPS).

Salmon Companies has a fleet of 1,500 trucks and 3,000 employees who help keep the mail moving throughout the country. The company, which was founded in 1946 to haul mail for the USPS, has expanded from a regional transportation company to a key supplier.

Automating Accounts Payable with DocuWare

Although the USPS is a government agency, it is also an independent arm of the executive branch of the government of the United States, mandated by law to operate like a business. The USPS seeks to partner with suppliers that can provide innovative and agile solutions, deliver high quality, cost-effective products and services, and demonstrate continuous improvement. Its requirements are the same as any private company would be with extra government-specific needs thrown into the mix.

Salmon processes more than 15,000 documents a month in their accounts payable processes. Most indexing is automated with DocuWare Intelligent Indexing. Intelligent Indexing is a web-based service that automatically captures the most important data from scanned documents.

The system quickly learns from feedback, so that recommended index words for document types it has indexed before can be automatically and reliably assigned. At Salmon Companies, DocuWare is also integrated with the organization’s Microsoft Dynamics Great Plains accounting system, offering a holistic approach to client services.

The Benefits of AP Automation

The benefits Salmon Companies experience because of implementing DocuWare include higher employee productivity, the ability to comply with government regulations more easily, and lowered document storage and processing costs.

DocuWare usage has expanded to the Human Resources and Safety departments to securely store confidential information and retain documents with long retention schedules, such as employee files, benefits, discipline, deductions, 401K and driver safety documents.

According to Steve Christian, Director of IT at Salmon Companies,

“We have only one customer and we have to mold our system to fit the client; our business is a little bit of a different animal that way. DocuWare’s flexibility allows us to not only work through our custom processes but drives us to consider more effective and efficient means to an end.” 

DocuWare Kinetic Solution for Invoice Processing completely automates your invoice process, from capture to approval to posting back to your ERP. This preconfigured cloud-based solution can be implemented in just a few days. Find out more.  

Invoice Processing

Joan HeadshotJoan Honig is the Content Marketing Manager at DocuWare.


Topics: Accounting and Finance, Accounts Payable, Department - Finance


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