New ROI research: for SMBs, content management returns $8.55 per dollar spent
An enterprise content management system consists of several components that handle the different stages of information management in a typical organization.
Non-essential components might include web content management or physical records management. However, these are not offered by all vendors as they are not the core use-case of ECM.
Depending on the provider, ECM systems are provided as various individual program modules and components combined into a suite, or as one holistic system.
As enterprise content management is a very mature technology, many providers still sell ECM systems that have dated architecture and limited capabilities. Customers should carefully seek out systems that meet the demands of today’s office environment.
… as easy to learn and use as the technologies in our everyday lives
… even if the customer is not ready to move to the cloud
… including country-specific privacy and regulatory requirements
… and ingest information of all sorts from any source and turn it into actionable data to drive processes
… and reduce professional services requirements in order to scale at the speed of modern business
… to do away with the “two screen” phenomenon, and easily integrate content into our core business applications
… where documents and critical business information must be protected against loss and malicious attacks