Glossary of Terms

Enterprise Content Management (ECM)

Enterprise Content Management is an umbrella term used to identify the full range of content and document management and workflow automation technologies highly efficient businesses use in today’s digital world. An ECM solution encompasses all the ways a user or process interacts with a particular piece of digital information throughout the entire document lifecycle.

While solutions look different by business and industry, the following capabilities often are part of an ECM solution:

  • Document Management
  • Digital Workflow
  • Information Automation
  • Records Management
  • Web Content Management
  • Digital Asset Management
  • Social Content Management
  • Communications Management
  • Transactional Content Management
  • Infrastructure Content Management
  • Imaging
  • Archiving
  • Collaboration
  • Mobility
  • Analytics