DocuWare Delivers Efficiencies
Burgess was familiar with DocuWare from his previous experience so he pushed for it as a solution. “As soon as I brought it in and showed everybody what it can do, we proceeded as quickly as possible,” says Burgess. Today, all employee onboarding, payroll and personal changes are automated through DocuWare. Company-wide notifications are used for new customer alerts and legal contracts via a dozen active workflows. Expense approval and invoice approval processes are also digitized with a special workflow that allows one of the company owners to oversee all expenditures. “We are a very small and efficient finance and administration department, and I am the entire HR department,” Burgess shares. “I extend offer letters, I handle the onboarding process, salary increases, jury duty notification, and everything. I couldn’t do that without DocuWare.”
DocuWare Restructures the Company
The company was able to instantly save $40,000 a year by not having to hire a new employee to split their time filing paper and other tasks; instead, the new person was trained as a full-time compliance specialist. If the company didn’t digitize, it would have to move into a bigger office just to store paper files. With over 15,000 documents already in DocuWare, QCI adds about 500 more a month, which would require a larger physical space. Recently, DocuWare was integrated with NetSuite. “DocuWare has restructured the company,” Burgess says. “We have really designed a lot of the company around DocuWare because it’s just such a great repository.”
Everybody Loves the Accessibility
With 30 users, DocuWare is crucial to QCI business. Users’ favorite feature is that DocuWare allows access from anywhere. Accessibility is what everybody loves, says Burgess. “I was in Iceland six months ago and I got a call from the CEO who said, nobody can find this contract. Do you have it? And I was literally on my cell phone, standing on the side of a volcano when I pulled up the contract using DocuWare, exported and texted it to him. In today’s fast-paced world that instant and dynamic access level is a game-changer,” Burgess says.
