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Customers and partners of the DocuWare Group purchase the Cloud Services from one of the DocuWare sales organizations. This organization is specified on the contract that the customer and partner sign up to. DocuWare Cloud Services are provided by DocuWare GmbH. DocuWare GmbH is thus a subcontractor for the relevant sales organization.
The Sendgrid API from Twilio is used to send emails through DocuWare Cloud. This applies to:
Here you can find Twilio's privacy policy.
Validated ID
Validated ID is a subcontractor of DocuWare for all customers who use this signature provider in combination with the DocuWare Signature Service. Here you can find their privacy policy.
DocuSign
DocuSign is a subcontractor of DocuWare for all customers who use this signature provider in combination with the DocuWare Signature Service. Here you can find their privacy policy.
The subcontractors of Microsoft Azure can be downloaded from Microsoft using the this link. The data of European customers are stored at Microsoft in Europe; the data of customers from America are stored at Microsoft in a data center in the U.S. (see White Paper DocuWare Cloud)
Nemetschek OOD (Bulgaria), to which DocuWare GmbH is a shareholder, is involved in the European Level 1 Support.
To provide 24h/5d support, teams at various locations are involved: DocuWare Europe GmbH (Germany), DocuWare Corporation (USA) and Nemetschek OOD (Bulgaria).
For more information about data security and privacy, visit the official Microsoft website.
The following links may be of interest: