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Subcontractors of DocuWare

DocuWare Cloud Services

Customers and partners of the DocuWare Group purchase the Cloud Services from one of the DocuWare sales organizations. This organization is specified on the contract that the customer and partner sign up to. DocuWare Cloud Services are provided by DocuWare GmbH.  DocuWare GmbH is thus a subcontractor for the relevant sales organization.

The Sendgrid API from Twilio is used to send emails through DocuWare Cloud. This applies to:

  • System messages, such as messages about updates or downtime
  • Emails initiated by notifications or workflows, unless a customer's own SMTP server is used

Here you can find Twilio's privacy policy.

 

Third-party Cloud Services

Validated ID

Validated ID is a subcontractor of DocuWare for all customers who use this signature provider in combination with the DocuWare Signature Service. Here you can find their privacy policy.

DocuSign

DocuSign is a subcontractor of DocuWare for all customers who use this signature provider in combination with the DocuWare Signature Service. Here you can find their privacy policy.

 

DocuWare Cloud Services are based on Microsoft Azure

The subcontractors of Microsoft Azure can be downloaded from Microsoft using the this link. The data of European customers are stored at Microsoft in Europe; the data of customers from America are stored at Microsoft in a data center in the U.S. (see White Paper DocuWare Cloud

 

DocuWare Support

Nemetschek OOD (Bulgaria), to which DocuWare GmbH is a shareholder, is involved in the European Level 1 Support.

To provide 24h/5d support, teams at various locations are involved: DocuWare Europe GmbH (Germany), DocuWare Corporation (USA) and Nemetschek OOD (Bulgaria).

 

Further Information

For more information about data security and privacy, visit the official Microsoft website.

The following links may be of interest: