DocuWare Proves a Reliable Storage Solution

Before installing DocuWare, the company stored its documents on a local network, but that was not ideal, Mohs says. “The biggest problem was that you would store something and then you’d go back to edit it to find that somebody has deleted the whole folder.” Salco Products needed a more reliable solution. The company chose to install DocuWare after conducting research on available options and because one of Salco Products’ suppliers had a good experience with DocuWare. Migrating to DocuWare took about 10 months, but it was worth the wait, Mohs shares his experience. “Now we can always find our documents,” he says. “We have over a hundred DocuWare users and over a terabyte of storage space in our Compliance Cabinet that holds 718,000 documents. Since we installed DocuWare in 2019, we had to increase our storage capacity three times.” All the documents are kept according to their retention period and are set to be automatically deleted once that period ends.

DocuWare Helps Managing Workflows

DocuWare also helped manage workflows. Salco Products has many different processes that involve multiple steps done by multiple people. “We have over 30 or 40 different workflows that we use in our day-to-day business,” explains Mohs. One of them is the nonconformance workflow which is triggered when a customer files a complaint. When Salco Products’ Customer Support enters the inquiry into the system, DocuWare kicks off a workflow for the complaint review, which then progresses through the designated steps. Another important workflow is activated when a technical drawing or a procedure needs to be updated. These requests are now also submitted through forms, which start the workflow that requires input or approvals from multiple people and at different timepoints. “DocuWare helps us keep all that organized,” Mohs says.

DocuWare Improved Organization Across the Board

In addition to the Compliance Cabinet, Salco Products created cabinets for manuals, processes, procedures, forms and other documents. “We also now have a cabinet for our training documents and materials, and certain completion certificates,” Mohs says. “We never really managed this before DocuWare. Now we are much more organized.”