Improved cross-departmental communication
Using DocuWare across multiple departments enabled the company to move away from manual paper-heavy processes and to digitize its operations. DocuWare streamlined and improved the company's communications with vendors and clients. "Accounts Payable uses DocuWare to process invoices faster. By making more timely payments to vendors we receive increased discounts," says Debbie Kyzer, at Accounts Payable. Meanwhile, Accounts Receivable uses DocuWare to email customer invoices daily, improving customer service relationships. DocuWare also improved internal business communications, allowing different teams to better coordinate and fulfill their tasks in a timely manner. "Order confirmations are received from our vendors and copies sent to shipping in order to inform them of product arrival, which in return helps our scheduling team with print jobs for our customers," says Kyzer.
Better savings with DocuWare
Prior to implementing DocuWare, the company relied on paper documentation kept in storage cabinets. DocuWare enabled digitization of this data and greatly reduced reliance on paper. The accounting department eliminated eight storage cabinets and reduced the number of document boxes from 40 per year to only two. "This reduction in paper has also occurred at all four of our companies and frees up so much physical space in our production plants," Kyzer says.
DocuWare also directly reduced expenses. Prior to digitizing, Packaging Specialties Inc. used to overnight paper invoices, which added to the costs. Now this is done digitally. "Since implementing DocuWare, our company has saved almost $10,000 in overnight shipping costs between our two locations. What's more, over the past year, our improved processes and workflows have resulted in approximately $60,000 in discounts from one vendor."
