Case Study: Medicenter

Every treatment generates a vast number of documents, which are subsequently retrieved by various departments. Before the introduction of DMS, everything was filed in its original format: medical referrals and paper documents brought in by the patient, examinations and X-rays in electronic form, final reports as audio or text files. However, the parallel use of paper-based and digital filing led to considerable problems in the day-to-day running of the clinic. For example, patients had to bring the documents relevant to their treatment to the individual wards themselves, which slowed down the flow of patients through to billing. At the same time, retrieving past reports was virtually impossible. This was because records were not stored centrally in the respective health center. Even with digital records, remote access failed because the local servers did not provide a suitable security structure for online access. Medicenter was therefore looking for a central archiving solution. At the same time, a digital patient record was to optimize exchange between departments and centers. Several solutions were assessed and evaluated based on a catalog of requirements. DocuWare won on all counts.

Easy integration into the hospital information system HIS

Parallel to the DocuWare deployment, Medicenter modernized its entire IT infrastructure. Instead of local servers, it now relies on a private cloud with the highest standards of security, availability and backup. DocuWare encrypts sensitive documents, preventing unauthorized access. Working with its DocuWare Partner based in Peru, Medicenter took a step-by-step approach to installing and integrating DocuWare into its HIS: After a pilot project, they digitized the most important processes and then carried out the rollout across the individual medical services and centers.