Data is critical for business
Marcon specializes in transportation vessels including tugboats, barges, crew and supply vessels as well as ocean towing and smaller passenger ferries. Since 1981, Marcon has been providing valuation and consultation services to parties interested in buying, selling, chartering or leasing vessels or fleets. With vessels and owners often located in different geographical areas, clients rely on Marcon to keep a full vessel dossier at their fingertips. The company averages 40 sales a year, totaling 1,508 sales since it was founded. “Our business is data,” says Pat Hernandez, Chief Operating Officer. “We do a lot of matching up and our clients range from single persons running a single vessel to some of the largest marine companies in the world.”
Upgrading to DocuWare
A small business with a total of 10 employees, Marcon maintains a vast amount of information about vessels worldwide. Although only about 3,000 vessels are available for rental or sales at a given point, Marcon actively tracks about 17,000 vessels and barges. Marcon also retains information about 26,000 archived records on vessels that have gone off the grid. The company maintains a customer database of over 12,000 records and has three people dedicated to adding, updating and achieving this information.
Due to the volume of information, Marcon always used an electronic data management system, which was a precursor of DocuWare. In 2017, the company installed DocuWare with the help of an assigned representative, responsible for coordination and training. Currently DocuWare stores about 790,000 records, including a variety of document types, from engineering drawings to photos to legal documents. “We have 13 different document types,” explains Hernandez. “We store as much info as we can about a vessel—specs, articles on companies and vessels, photos, drawings, surveys, government certifications, and classification documents.”