Easy Filing and Searching
In the early years, DocuWare was a pure file cabinet solution. The local DocuWare partner set up different file cabinet structures with individual search criteria. After scanning, the documents were indexed and archived with a few mouse clicks using select lists. Today, KFH also uses the system for internal workflows and approval processes. For example, DocuWare automatically forwards loan applications to the appropriate committees for review and digital decision making. Document archiving has also been automated over the years: DocuWare uses intelligent indexing algorithms to automatically find the most important search terms and uses the customer number to transfer additional criteria from the database of the core banking system, Phoenix. Filing both digital and scanned documents is therefore as easy as drag & drop. Approximately 100 relationship managers work with the solution on a daily basis and retrieve the documents they need for individual processes in a matter of seconds.
Highest Service Quality and Security
The implementation of DocuWare has brought significant benefits to this large Islamic bank. Searching for important documents, especially in the branches, was often cumbersome and time-consuming. Today, all it takes is a customer number to get an organized overview of all available documents or to display them on the screen with the click of a mouse. Improved access to information means that loan applications, for example, can be analyzed more quickly. Whereas it used to take up to a week for the customer to receive a response, KFH now makes high-quality decisions based on all available data within one to two days. DocuWare also provides greater security in the event of legal issues: even documents that are years old are optimally protected by the solution and are available at any time if needed.
