It was not uncommon for consultants to spend several hours getting an overview of the current situation before they were able to devote themselves to their actual task , with a significant delay. Partly because of the negative impact on service quality, management began to look for solutions that eliminated the paper-based problems. Through an Internet search, they came across DocuWare and its local implementation partner. Both the problem analysis and the proposed solution convinced the company, so that just one month later KMP Media had an individually configured DocuWare Cloud account.
Digital customer folder at the push of a button
Today, project-based documents are rarely printed out at KMP Media. Instead, they use digital records , in the ordering process, for example, the web forms provided by the cloud-based solution. Both customers and vendors fill out these browser-based forms with their data on their own screens and transfer the content to KMP's digital file cabinet at the touch of a button. From there, the consultants can simply call up the documents and process them accordingly. Customer invoices are also printed directly from the accounting solution Sage Evolution to the digital file cabinet and are immediately available in the electronic customer folder along with other documents.
Better service for stronger customer loyalty
Thanks to the DMS, all employees at KMP Media can concentrate on their actual tasks again, because filing and searching for documents is now a thing of the past. If a document is needed, it can be displayed on the screen within seconds using index-based searches. The system's simple user interface in particular has contributed significantly to acceptance on the part of employees. At the same time, management is able to control processes and financial statements more easily. Ultimately, the media agency has been able to significantly improve its service, resulting in stronger customer loyalty and higher sales. Based on the consistently positive experience so far, KMP Media expanded its use of DocuWare to include human resources: Electronic archiving helps the company comply with strict data protection regulations more easily, thereby saving further costs.
