Contract at customer site - in less than 5 minutes
They launched DocuWare in the insurance department. Today, employees can create a new contract in less than five minutes. Although each contract must be customised, DocuWare automatically selects any required documents and attachments from various templates and merges them to form the main policy wording. The clerk then simply triggers a virtual print process to transfer all documents - fully indexed and signed - to the electronic file cabinet and sends a copy of the contract to the customer by email. The company can completely dispense with paper during this process. DocuWare also links email correspondence with insurance brokers and end customers to their corresponding policies. At the touch of a button, employees can transfer an email to their electronic filing cabinet , and it will be stored in its correct place. Search queries in the new system are simple and fast. Using the type of insurance, company name or contract number, users can quickly find the complete case file - regardless of whether they are working in the office or from home.
Freedom to work from anywhere
Horizon is now benefiting from the solution all across the company , including claims, finance and human resources. These days, printing documents is rather rare, which reduces printing costs. Electronic document processing also gives employees unprecedented freedom to work from anywhere, so that they can access documents and continue workflows no matter where they are working , even from their smartphones, where the DocuWare app works extremely effectively. In addition, users now find documents much faster than in a paper archive, which has led to faster processing times and far better customer service.
