California based Fletcher Jones Motorcars (FJM) is the largest Mercedes-Benz dealership in the country, selling over 700 cars a month and servicing over 500 cars a day!

Selling 700 cars a month meant the dealership generated a lot of paper files! Office space at FJM is at a premium and the company could only store six months of documentation onsite. The company's cashiers and temporary employees regularly boxed up records older than six months and moved them to a third-party offsite storage facility. Onsite paper records took up so much space that call center employees were spread throughout the building, limiting collaboration within the department. Employees were constantly visiting the file room to access information. With only one way of looking up information, by Vehicle Identification Number (VIN), file retrieval was slow and could take as long as 24 hours if the record needed to be brought by courier from the offsite location. The paper-based system was the source of process inefficiencies and was costing an estimated $40,000 annually.

Country:
USA
Industry:
Auto Dealership
Department:
Sales
Deployment:
On-Premises