Selecting DocuWare was the logical choice
Installing DocuWare allowed digitizing and automating manual processes. Missouri law requires registering applications within three days of receipt. Without automation, registering the file took 24 to 48 hours. Now it takes less than 24 hours. Document retrieval and automated workflows saves time"CAASTLC staff scans multiple applications and uses barcode separation to route them to the right staff member's inbox. They no longer search for files manually to add new documents. "Before DocuWare, we might receive an electric bill and file it," says Programs Director Georgie Donahue. "Then we'd pull the file again when we received the additional documentation needed to complete the request for funds." When applicants call, the staff no longer has to look through physical files, but search in DocuWare. "Now we can report on the status of their application immediately," says Donahue. The files previously kept offsite are now stored in DocuWare and can be found instantly without incurring extra fees.
CAASTLC chose DocuWare because of its broad-based capabilities and cost-effectiveness. "We recognized the advantage of the lower cost for the DocuWare installation and configuration. We also wanted to use our current copiers and scanners without purchasing a scanning license for each device. DocuWare was the logical choice," Donahue adds.
Meeting the needs of a remote workforce
When the agency had to shift to telecommuting, instant access to documents and automated workflow allowed CAASTLC continue serving community members. The staffers were able to administer LIHEAP and other programs remotely. "When our staff had to work from home due to COVID-19, DocuWare allowed us to process applications remotely without an interruption in the service to our customers. Now we can pull up any file when we need it, from any location," says Donahue. "We are so happy with how efficiently DocuWare works for us that we have recommended the solution to several other agencies."
