DMS works hand in hand with core banking solution
AIB began looking for a solution and ultimately opted for DocuWare: Two main reasons for choosing DocuWare was its seamless connection to the core banking system, iMAL Path Solutions, as well as the experience of the local Authorized DocuWare Partner. In addition, the training required for employees was minimal: Since AIB employees simply access DocuWare via iMAL, they were able to work from the outset with the same core banking system they all knew best.
When specific documents are used for a transaction, such as the opening of a new account, the solution simply adds a customer-specific barcode when printing them out. After everything is signed, they are scanned. DocuWare uses the barcode to recognize the customer and other index terms and archives the documents together in a fully automated manner. If a customer later decides to buy additional financial products, customer service staff can identify which additional documents might still be needed.
The coexistence of the systems is crucial: on the one hand, the core banking shows the list of required documents, and on the other, employees see existing documents stored in DocuWare – all in the same mask. Coordinating cross-departmental approvals is much easier today, too, because all customer related documents regardless of their source are archived and made available to all authorized personnel. Documents can also be accessed via the DocuWare interface, where more specific searches are possible - in both English and Arabic.
Digital file cabinet speeds up processes
Besides the time saved in filing and searching, the main impact can be seen in their overall business processes. This is a key benefit of the solution: no more time is lost searching for information, because DocuWare neatly lists all records for each transaction. DocuWare also makes it easy for the bank to meet all strict data protection regulations and stay on top of revisions. The core banking program logs each transaction with a specific ID, which is then used by DocuWare to determine the access rights for all documents. If the customer makes a request for a transaction, the linked documents are compiled at the touch of a button and handed to the customer in copy.