Ensuring best pricing across all stores ensures a better customer experience

The ability to research costs and the increased transparency of accounting information is the biggest benefit DocuWare has delivered. Following the digitization of accounting and related processes, managers discovered that different stores were being charged different prices by the same vendor. Armed with this information, managers can renegotiate pricing, ensuring that all stores are offered the same fair price for items.

Payment information is instantly available to vendors – this was not the case when paper files were the only reference source

Because accounting staff can now quickly verify where an invoice is in the process, interactions with vendors are more streamlined. When a vendor calls regarding payment, the information is instantly available.

Digitized documentation means quick access to information on all orders. Staff can view any invoice, see if items were broken or missing and verify if the proper credit memo was issued. “We estimated that with our paper process, an invoice was touched at least 10 times through the workflow, now our average is only 3 times,” said DeCiutiis.

Now audits are painless. Auditors use DocuWare’s search features to get pricing documents, thus eliminating hours of work for Adams’ accounting team.

Adams once had 30 filing cabinets and stored invoices for up to 18 months. Today, the filing cabinets are digital ones and this allowed for the creation of  additional office space.