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Customer Appreciation Week - Americas

The DocuWare Customer Appreciation Week for the Americas is a special week in June each year that we put aside to celebrate the DocuWare user community!

Get inspired! Our next Customer Appreciation Week will take place June 7-11, 2021.

Each day of this exciting week, one DocuWare customer receives a gift tailored specifically for them, along with a personalized award plaque. We'll showcase the event on social media as well.

Customer Appreciation Week

It’s almost time to reveal this year’s recipients

This year’s honored users for Customer Appreciation Week 2021 represent a wide range of organizations: higher education, HVAC, non-profit social agency, product packaging and retirement communities. We can't wait to reveal the chosen customers during June 7-11, 2021.

Whether you are a seasoned DocuWare user or are exploring DocuWare for the first time, check out this page during the celebration week or follow our social media pages to not miss a beat.

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If you have any questions, please contact Nicole Smajda at nicole.smajda@docuware.com.

Memorable moments

Check out the success stories and celebrations from previous Customer Appreciation Weeks:

  • Transitioning our staff from working in the office to working remotely because of shelter-in-place orders was seamless with DocuWare. We had been dependent on paper before and this would have been a big issue. The company had its biggest sales month in April. We could not have handled the volume of invoices we received so efficiently without automated workflow.

    Colin McDonell
    IT Director, Shelter Products

  • Some people think office automation is only for big companies, but it has tremendous benefits for school systems. DocuWare is used by seven departments in the DCPS district and its usage continues to expand.

    Jessica Roark
    District Software Specialist, Daviess County Public Schools

  • Due to COVID-19, our staff is working from home. We can process applications from home without an interruption in the service to our customers. Now we can pull up any file when we need it.

    Georgie Donahue
    Programs Director, Community Action Agency of St. Louis County

  • Reduced retrieval time is definitely the biggest benefit. We get customers that call up with questions about their invoice. That used to be a lengthy process with users having to dig through a file cabinet. Now while they are on the phone with them, they open up DocuWare in their web browser and boom - they find the relevant document. That’s the biggest bang for our buck for sure.

    Jim Proefrock
    Database Administrator and DocuWare Project Lead, Jamestown Container Companies

  • Employees were adapting to the work-at-home environment put in place due to COVID-19 restrictions at the same time as they were moving to a newer DocuWare platform. Since the staff had a core understanding of the processes, transition time was minimal. Everyone acclimated quickly, and the tools DocuWare provides helped ease the stress.

    Michael Serrano
    IT Director, Federation of Organizations

  • Transitioning our staff from working in the office to working remotely because of shelter-in-place orders was seamless with DocuWare. We had been dependent on paper before and this would have been a big issue. The company had its biggest sales month in April. We could not have handled the volume of invoices we received so efficiently without automated workflow.

    Colin McDonell
    IT Director, Shelter Products


See all the celebrations online at #DocuWareCustomerWeek

Check out more success stories