Advantage Credit, Inc., (ACI) provides credit reporting services to mortgage lenders, brokers and banks. Services include credit reporting, fraud alerts and identity theft recovery.
ACI’s staff depended on intensive paper-heavy work processes that did not allow the company to offer any type of remote work flexibility. After a decade in the credit reporting services business, Don Unger, President of ACI, started seeing a trend of increased employee turnover as his workforce matured.
He realized that if he could allow his employees to work remotely, he could offer them more flexibility with their schedules, and thereby retain this highly skilled work force.
Transitioning from paper to digital files
Unger knew that offering ACI employees more flexibility would ease staff turnover. Given the large amount of paper files and records that each employee needed to have access to, he knew he needed a secure document management solution; one that was capable of digitizing paper documents, securely archiving them and also offering fast retrieval, collaboration, editing and other actions from anywhere and at any time. Advantage Credit, Inc. was recreated as a remote business, just as Unger envisioned it.
Remote workers are productive and happier
Now that the majority of staff work remotely, ACI has experienced no turnover since their digital transformation. With the previous business model, three to four employees typically left each year causing service, training and cost challenges. Over his +12 years in business, Unger studied the problem and felt the crux of this challenge was that employees were expected to come into an office and work in a cubicle environment that offered no job flexibility.