When technology boosts proactivity
Using DocuWare and their detailed job code index system, filing a lien is much more efficient. Finding all relevant invoices for a lien has increased the value Builder's Bloc can claim; minimizing losses. Based on index criteria, DocuWare also serves as a monitoring system to determine the last date of work on a property to comply with the six-month window for submitting a lien.
In addition, the central storage of documents and detailed index data allows Builder's Bloc to proactively respond to building material recalls, strengthening the company's reputation with customers and contributing to higher sales.
"DocuWare helps us access information we've never had access to before. If I find out that there has been a problem with a certain concrete, I can now do a search and come up with a list of all the properties where that concrete was used. McBride can contact these customers and resolve the issue under the recall before actual problems develop. This proactive approach does a lot to further our reputation as a quality contractor," says Andrea Templeton, Corporate Controller for McBride and Son Enterprises.
Benefits extend beyond the accounting department
DocuWare use has been extended to the Human Resources (HR) department. Now employee onboarding is more efficient. HR initiates the process by scanning and indexing the hiring packet. Using electronic stamps, information is automatically routed to the payroll system and back to HR. Since implemented, DocuWare now holds all active employee files and has been expanded to include other HR documents such as benefits enrollment records and I-9 forms. Health enrollment forms are stored separately to comply with the Health Information Portability and Accountability Act (HIPAA).
After experiencing two fires and a flood that left nine feet of water in their lobby, McBride values DocuWare disaster recovery capabilities. "We lost thousands of documents. We were able to secure our computers on the second floor, but we were unable to access them for almost a month. Once we have DocuWare mirrored to another location, we won't have any down time," says Jeff Sheldon, Information Systems Manager for Builder's Bloc. Beside the cost of savings from courier and storage space fees, DocuWare has helped Builder's Bloc become compliant with HIPAA regulations, as well as efficiently manage their growth while controlling personnel costs.
