Due to the decentralized corporate structure with several branch offices, receipts were often on the road for days and sometimes even lost. Today, processing times have been reduced to one third, processes are secure and a lot of money is saved through early payment discounts.
The next step is the complete digitization of the entire sales process. Between 600 and 700 commercial vehicles find an annual buyer at EBB Truck Center. The sales process is usually accompanied by more than 100 pages of documents and records, which were previously collected in 30 binders. The aim was not to digitize this folder after the sale has been concluded, but instead to set it up digitally from the outset as part of the sales process.
The company also sees long-term application potential for DocuWare in the mobile EBB Truck Center service teams, which support truck drivers in the event of a breakdown, and in optimizing customer communication. The EBB IT team has no doubts about mastering the associated technological challenges and particularly appreciates how DocuWare communicates with its customers on a technical level. The technical documentation and online tools such as the Knowledge Base and the FAQ area are detailed and informative. Even when in direct contact with technical support, no questions remain unanswered.
