In the past, the invoicing process was weighed down with an enormous amount of paper and administrative work. Every month, the 800 or so work slips for services signed by the customer were collected and sent by the branch offices to the financial accounting department in Bad Homburg, box by box. There, the invoices were then created and printed out in their Sage ERP system. Work certificates were sorted, manually stuffed into envelopes and sent. A lot of time, and many documents, were lost in the mail. It could take up to 30 days before a service was invoiced. At the same time, the flood of paper was immense, with 30 binders filled every month. By introducing a DMS with a central archive, the company wanted to automate work processes in order to handle invoicing more quickly and be able to better understand how their processes flowed. After a presentation by an Authorized DocuWare Partner (ADP), their decision was quickly made. The performance and flexibility of the system and a coherent workflow concept spoke in favor of DocuWare. Plus, excellent communication channels with the ADP and their key contacts ensured a good relationship.

Country:
Germany
Industry:
Facility Management
Department:
Accounting
Deployment:
DocuWare Cloud