Who is involved in a DocuWare project?

DocuWare Sales Advisor (DSA)
Starting with the first customer contact via DocuWare Sales Advisor (DSA), it’s important to know the basics of document management and applications of DocuWare.

Upon certification, a DSA is in a position to conduct qualified discussions with interested parties on the subject of document management and convince them of the urgent need and benefits of a document management system. The DSA then hands over qualified leads to the DAC.

DocuWare Application Consultant (DAC)
DACs are sales-oriented product specialists. They are able to conduct an optimal presentation of DocuWare and communicate all of the solution’s benefits. They lead the sales process from discovery to presentation to the final proposal creation; then they close the deal (Cloud- or on Premises-System) Our training sessions ensure that every DAC is familiar with the product range and feature sets.

DocuWare Cloud Consultant (DCC)
The DCC handles sales of cloud-based preconfigured solutions that are set up to map specific process requirements. This prescriptive sales approach supports being able to quickly hand over these “out-of-thebox systems” to a DSC for implementation.

DocuWare System Consultant (DSC)
DSCs are responsible for technical consulting, installation and implementation, as well as software updates and ongoing support for a DocuWare system. In our training sessions, a DSC is given the detailed, technical knowledge needed to take the information gathered during the discovery phase to then plan, install, configure and support a customer’s system.