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DocuWorld Partner Conference 2025 (APAC)

FAQs

Do you have questions? Below you´ll find answers to the most common questions you may have on DocuWorld Partner Conference 2025 (APAC).
June 4-5, 2025
  • DAYS
  • HOURS
  • MINUTES
  • SECONDS
 

What happens if I register and do not turn up to the event (‘no-show’)?

If you have to cancel on or after 15.05.2025 or do not appear, we will charge your company a fee for late cancellation/non-appearance (so-called ‘no-show’) in the amount of 500.00 USD net per person.

How to join.

Participation in DocuWorld is free of charge for DocuWare Partners. All participants must organize and cover their own costs for travel and lodging. 3 Quick Steps to Join in ...

  • Sign up for DocuWorld
    Registration opens at the end of January 2025. Each DocuWare Partner will receive an individual invitation by email.
  • Book your hotel room
  • Book your flight to Kuala Lumpur

Please note that

  • our special room rates can only be guaranteed for DocuWorld participants by booking via the hotel's dedicated reservation website and
  • spots in our breakout sessions are limited – they are allocated on a first come, first served basis.

When should I arrive?

The official kick-off for the partner conference is on Wednesday, June 4, 2025, 09.00 a.m. This means, it´s best to arrive on Tuesday evening, June 3, 2025, at the conference hotel. Registration will be staffed Wednesday morning. 

How do I get to the hotel?

Please organize your own travel arrangements from the airports to the venue. The hotel is only 20 minutes away from Sultan Abdul Aziz Shah Airport.

The hotel address is: 
DoubleTree by Hilton Shah Alam i-City
i-City Finance Avenue
Shah Alam, 40000
Malaysia
phone+60 3 5650 0200

How do I get from the hotel back to the airport at the end of the event?

Please organize your own return journey from the hotel to the airport. 

What´s the cancellation policy for hotel reservations?

Cancellation conditions for the DocuWorld Partner Conference 2025:

  • The free cancellation period for individual reservations made through our reservation pool is 14 days before arrival. Reservations that are cancelled or no-show after this time will be charged at 100% of the agreed room rate.
  • This also applies in the event that you do not show up for the event despite registration.
  • The hotel conditions apply, which are presented transparently during the booking process. 

How do I book my room?

Please click here to make your room reservation at our preferred rate. If you have any special requests (like a longer stay), you can also contact the hotel directly by telephone at +60 3-5650 0200 or by email: Doubletreeshahalam.info@hilton.com 

Which payment methods are available?

You will need a credit card to book your room. Room rates starting at RM 389,00 including breakfast.

If you have any questions or requests, please contact the hotel  by telephone at +60 3-5650 0200 or by email: Doubletreeshahalam.info@hilton.com 

I sent in my DocuWorld registration and booked a hotel room – but now my travel dates have changed and / or I need to change my hotel/room reservation? Who should I contact?

For any changes regarding your reservation, please send an email to: Doubletreeshahalam.info@hilton.com 

For any other questions regarding the event organization, please contact benedikt.simon@docuware.com. 

I have some questions about the breakout sessions itself. Who can help?

If you have any questions about the breakout sessions, please contact benedikt.simon@docuware.com.

In what languages will presentations be held?

All sessions (general and breakout sessions) will be held in English. 

Is there a dress code?

In general, business casual. For dinner on Wednesday evening, June 4, we recommend a little upgrade (blazer and tie).

Is there an event app?

An event app will be available (by May) as a free download.

Photos & Video Notice

Please be aware that photos and video recordings will be taken during the event for public relations purposes. The selection of persons is more or less random. They might be published on the DocuWare homepage, in print media and social media channels. By participating in the event, you agree to this. 

Your ideal companion
Use the free event app
With our event app (available May 2025), we’re providing a helpful companion for the DocuWorld Partner Conference. It’s a great resource that contains the latest information on the agenda, lectures, speakers and much more.