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DocuWare shares AIIM study showing accelerated adoption of AI in Document Processing

Written by Samina Sabir | September 18, 2025

Beacon, NY, September 18, 2025 - DocuWare, a leading provider of document management and workflow automation solutions, shares insights from the AIIM "Market Momentum Index: Intelligent Document Processing (IDP) Survey 2025," unveiling significant changes in how organizations are leveraging AI for document processing.

The Association for Intelligent Information Management (AIIM) with research undertaken by Deep Analysis, released this study of 600 enterprises spanning major industries in the U.S and Europe, which highlights a pivotal shift in the Intelligent Document Processing (IDP) market, fuelled by rapid AI adoption, changing use cases and evolving buyer behaviour.

 The report underscores four critical priorities for enterprise transformation: managing unstructured data across increasingly complex systems; adopting a holistic, end-to-end approach to workflow automation; leveraging process mining to identify opportunities for AI-driven gains; and addressing the persistent reliance on paper-based processes.

 Key data findings from the survey include:

  • AI adoption surges - 78% of companies are now operational with AI, signifying a leap from previous market concerns around stalled pilots and readiness gaps.
  • Security top of agenda - Data security and privacy remain the top challenge for IDP implementation, reflecting growing urgency around AI governance and compliance.
  • Shift to front line - 62% of IDP systems now involve external users, driven by use cases expanding beyond invoices and claims into customer-facing workflows like KYC, contracts, HR files and licensing.
  • GenAI redefines vendor discovery - Generative AI is now the leading method for researching IDP solutions, reshaping how buyers evaluate and select vendors.
  • Paper still holds ground - Despite digital transformation, 61% of IDP workflows still rely on paper, and 48% of enterprises expect paper volumes to rise next year.

Dr. Michael Berger, Chief Executive Officer, DocuWare, commented, “AI is fundamentally changing how enterprises engage with Intelligent Document Processing, retiring legacy systems, reshaping expectations and unlocking new levels of efficiency and insight. We’re witnessing a redefinition of what’s possible. AI is both the spark for innovation and the force challenging long-standing norms. This is purposeful disruption, and it’s only just beginning.”

Tori Miller Liu, President & CEO, Association for Intelligent Information Management (AIIM) added: "Our collaboration with Deep Analysis and industry leaders such as DocuWare highlights how rapidly this market is evolving. The research shows both the opportunities and challenges ahead—from the persistent role of paper to the growing demand for secure, AI-powered workflows. This report is a call to action for organizations to rethink their information strategies and embrace the next generation of intelligent automation."

To download your complimentary copy please visit our website at: Market Momentum Index: Intelligent Document Processing (IDP) Survey 2025

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 About the Association for Intelligent Information Management : Founded in 1944, the Association for Intelligent Information Management (AIIM) is a nonprofit organization serving information leaders in over 67 countries worldwide. AIIM's vision is to create a world where every organization benefits from intelligent information and data management to achieve better business outcomes. AIIM helps information leaders manage and prepare unstructured data for AI and automation by providing advice, certification, training, and peer-to-peer support. Through practical and approachable resources, AIIM enables organizations to leverage their information assets effectively, ultimately leading to improved business performance and success. 

About Deep Analysis: Deep Analysis is a leading industry analyst firm specializing in providing innovative insights and strategic advisory services for enterprises navigating the complexities of digital transformation. With a focus on emerging technologies, including AI, automation, blockchain, and data management, Deep Analysis delivers in-depth research, market analysis, and actionable recommendations tailored to the unique needs of businesses across various industries. Our team of seasoned analysts leverages a wealth of experience and a global perspective to empower organizations with the knowledge and foresight needed to make informed decisions, drive innovation, and maintain a competitive edge in an ever-evolving market landscape.