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Fortis Customers Can Automatically Switch to DocuWare

Migration without Interruption 

Germering, June 7, 2016 – DocuWare successfully completed the integration of Westbrook Technologies in 2015, including its sales channels and complete Fortis product line. With the new tool DocuWare Migration Helper, Fortis users can now transfer their document collections onto the future-equipped DocuWare platform in just a few mouseclicks – no matter if they are migrating to DocuWare Cloud or an On-Premise installation. 

DocuWare solutions gained some key Fortis features after the company acquired Westbrook Technologies, the U.S. provider of ECM software Fortis. At the same time, migration tools were developed to transfer Fortis data into DocuWare systems. With DocuWare Migration Helper, Fortis-users can now quickly transfer their document holdings onto the future-proof DocuWare platform – either into DocuWare Cloud or an On-Premise installation.

Nearly the entire Research & Development department of DocuWare’s former U.S. competitor is now working in independent Scrum teams, developing vital components for DocuWare solutions. Software Support and Professional Services teams were merged and a completely new unit dedicated to Customer Success was formed. These measures helped DocuWare offer its customers a wider range of services and retain Fortis customers: the extension rates of maintenance and support contracts remains at a high level, comparable with the annual average at DocuWare. The majority of Westbrook sales partners also became qualified as Authorized DocuWare Partners.

President Jürgen Biffar views the use of future-oriented technologies as the foundation for the easy migration of Fortis solutions: "Thanks to the modern architecture of our ECM system, we were able to develop tools within a short time that make it simple to migrate from a Fortis system to DocuWare. By bringing the systems together, it also created additional opportunities for further developing the product family within a new, modern technology platform."

The DocuWare Group acquired the U.S.-based ECM provider Westbrook Technologies Inc. on September 1, 2013, thereby expanding its customer base and partner network. By January 1, 2015, it was officially transitioned from a subsidiary and merged into DocuWare Corporation. Throughout 2015, the company’s sales channels as well as its Fortis product line were also successfully integrated

 

About DocuWare

DocuWare is one of the world’s leading document management software companies. Its solutions are available in 70 countries and 16 languages, with over 125,000 users in approximately 14,000 installations. The company, founded in 1988, operates worldwide from Germering near Munich, Germany, New Windsor, New York, and Wallingford, Connecticut, with subsidiaries in the U.K., Spain and France. 

Whether as a cloud or an on-premise solution, DocuWare provides all the components needed for Enterprise Content Management. DocuWare's solutions are highly secure, scalable, flexible to integrate, and use future-proof technologies.

 

For More Information Contact:

DocuWare Corporation 
Mary K. Williams
Press Relations
4 Crotty Lane, Suite 200
New Windsor, NY 12553
845-563-9045 ext. 221
Mary.Williams@docuware.com

DocuWare GmbH
Britta van Gehlen
Jr. Manager Marketing 
Therese-Giehse-Platz 2
82110 Germering/Germany
+49 (0)89 / 89 44 33-0

marketing@docuware.com

About DocuWare

DocuWare is a leading provider of document management and workflow automation solutions. Together with its 800+ strong partner network, DocuWare has helped approximately 17,000 customers across 100+ countries simplify their work through digitizing, automating and transforming key processes. Headquartered in Germany & the US, DocuWare employees around the world support sales across the Americas, EMEA and APAC regions. The company also has office locations in Paris, France, Barcelona, Spain, Sofia, Bulgaria and Brisbane, Australia. Learn more.

For more information

AMERICAS & EMEA
DocuWare Corporation Samina Sabir Director Corporate Communications
+1 845 253 6784 Samina.Sabir@docuware.com
DACH
DocuWare GmbH Nina Berizzi Public Relations and Communications Manager
+49 89 894433-086 Nina.Berizzi@docuware.com
France
A’lan Communication Amel TRAIKIA Public Relations Manager
(+33) (0)6 21 36 18 40 amelrp@live.fr