10 Questions and Answers About DocuWare Mobile

1 | How safe are my documents on the mobile device?

Documents are not initially stored on the mobile device, but merely transferred from the server to the mobile via HTTP. The protocol can be encrypted using SSL. Access to the document management system can then be protected with your DocuWare login if you wish. Documents are only available on the device itself if, for example, you save them in iBooks on the iPad.

2 | And what if my smartphone and login are stolen?
Inform your DocuWare administrator so that they can block this login and set up a new one. You must also get your phone provider to lock the SIM card. Tip: Disable the auto login so that the file cabinet cannot be accessed by any potential thief.

3 | How can I view documents with multiple pages?
You use DocuWare Mobile in the same way as other mobile applications: Slide your finger over the touchscreen to scroll. If you place two fingers on a section and draw them apart, you can zoom into the document; drawing them together again shrinks the section. You can jump to a specific page using the page selector. As soon as the device is turned, the orientation of the document changes to match.

4 | What file formats can DocuWare Mobile display?
Mobile supports the same formats as Web Client Server, including PDF, TIFF, JPEG, and Microsoft Office formats. The files are converted to PNG format for transmission to Mobile.

5 | Can I store connections for multiple servers?
On iPhones and iPads, up to five hosts and their connection data can be stored; on a device with Windows Phone 7, the number is unlimited. If you are accessing DocuWare Mobile via a browser, you only need to enter the URL for the page that your administrator has set up for DocuWare Mobile – and then enter your login details.

6 | Do I need to activate DocuWare Mobile?
DocuWare Mobile can be downloaded for free – the app for iPad and iPhone from the iTunes Store, the app for devices with Windows Phone 7 from the App Hub website. If you are accessing DocuWare Mobile via a browser, you don’t need to worry about installing anything. For all mobile DocuWare versions, a “Mobile” license is required, which is imported into DocuWare Administration. A Client license is then used when logging in to Web Client and iPhone, for example. If you log in from another mobile device at the same time, an additional Client license is used.

7 | How many versions of DocuWare Mobile are there?
DocuWare Mobile has been adapted to your tablet or smartphone: for devices with Android version 2.2.1 or later or with Blackberry 5, you access DocuWare via a browser. Browsing within the file cabinet is also very easy with the iPhone and iPad, but not with Windows Phone 7, as this operating system does not yet offer an HTML5 compatible browser. Instead, you use DocuWare Mobile as a native application. An app is also available for Apple mobile devices from iOS 4.3. This is called DocuWare Mobile or Mobile II for the iPhone and, for the iPad, it is called Mobile Plus or Mobile Plus II. You should find out from your administrator whether you need version II or not. It depends whether Web Services or Platform Services have been set up for the DocuWare Installation.

8 | Is there a difference between the mobile app and access via a browser?
The features are largely the same. If you use browser access, there is no need for any installation on the mobile device, however the app is generally able to work more quickly than is possible via the browser. With the browser, you can also save DocuWare documents to iBooks on the iPhone, which is otherwise only possible on the iPad. On Android devices or Blackberries, documents can be saved directly on the device and can be called up with other apps if need be. Unfortunately Windows Phone 7 doesn’t yet have this functionality, which means that DocuWare documents cannot be sent by e-mail on devices with this operating system. However, this is possible on the iPhone and iPad, thanks to the integrated e-mail client. On Android devices or Blackberries, you can send the document via an e-mail client that allows mobile access – depending on its features.

9 | How do I set up DocuWare Mobile as an app?
Once the app is installed, you will find the connection management in the iPhone or iPad settings, where you can enter the port, host and access details, for example. You can obtain these details from your DocuWare administrator. Once you have stored the connection details, go to the iPhone or iPad program folder and touch the DocuWare Mobile icon to load it. On devices with Windows Phone 7, you call up the app directly after you have installed it and enter the connection data there under “Settings”.

10 | What do I need to be aware of if I want to access DocuWare Mobile via a browser?
Actually, there’s nothing that you really need to be aware of. The only thing is that the web browser used must support HTML5, as is the case in Safari, the Android browser from version 2.2.1 and Blackberry 5. Then you enter the URL for the DocuWare Mobile version installed on the server and your access details, and you’re ready to go.

Have you started using DocuWare Mobile yet? If you use one of our apps—iPhone or iPad—would you mind rating/reviewing it? It helps us know how they're working. In an effort to have the apps' reputations match their quality, we'd love it if you went to iTunes and gave a rating:

Thank you! This helps out a lot.


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